Terms and Conditions
Effective Date: May 14, 2026
Welcome to Hellscream/Fear Complex Haunted House(s), operator of HellScream Haunted House, The Fear Complex, and related websites, events, attractions, and services. These Terms and Conditions explain the rules for using our websites, purchasing tickets, joining our virtual queue, receiving communications from us, and attending our attractions.
By using our websites, purchasing tickets, joining our virtual queue, entering our attractions, or using our services, you agree to these Terms and Conditions.
General Use
Our websites and services are intended to provide information about our attractions, events, tickets, schedules, virtual queue, guest communications, and related services.
You agree not to misuse our websites or services, interfere with their operation, attempt unauthorized access, submit false information, or use our systems for unlawful, abusive, or harmful purposes.
Tickets and Purchases
Tickets may be sold online, at the attraction, or through authorized third-party providers.
All ticket purchases are subject to availability, event schedules, posted rules, and any additional terms provided at the time of purchase.
Ticket prices, dates, times, discounts, VIP options, combo packages, and availability may change at any time.
Unless otherwise stated, tickets are valid only for the date, time, event, or attraction selected at the time of purchase.
Refunds, Exchanges, and Cancellations
Ticket refund and exchange policies may vary by event, ticket type, date, weather conditions, operational status, and ticket provider.
Unless specifically stated otherwise, tickets may be non-refundable.
If an event is cancelled, delayed, rescheduled, or modified, we may provide refund, exchange, or rescheduling options at our discretion or as required by applicable law.
We are not responsible for missed entry times, late arrivals, failure to follow instructions, or inability to attend after purchasing tickets, except where required by law.
Attraction Rules and Safety
Haunted attractions may include intense audio, lighting, fog, darkness, uneven surfaces, narrow spaces, sudden scares, strobe lights, physical effects, disturbing imagery, and other intense sensory experiences.
By attending, you understand and accept that haunted attractions are designed to be frightening and may not be suitable for everyone.
Guests must follow all posted rules and staff instructions.
We may refuse entry or remove any guest who:
- Appears intoxicated or impaired
- Acts aggressively or disruptively
- Harasses, threatens, or touches staff or performers
- Damages property
- Violates posted rules
- Creates a safety risk
- Attempts to enter restricted areas
- Uses tickets fraudulently
No refunds will be provided for removal due to rule violations or unsafe behavior.
Assumption of Risk
By entering our attractions or participating in our events, you voluntarily assume the risks associated with haunted attraction environments, including but not limited to scares, darkness, special effects, loud sounds, fog, flashing lights, crowds, uneven walking surfaces, and other conditions.
Guests with medical conditions, heart conditions, seizure disorders, respiratory issues, mobility limitations, pregnancy, anxiety disorders, sensitivity to flashing lights, or other health concerns should consider whether participation is appropriate and consult a medical professional if needed.
Virtual Queue
Our Virtual Queue system may allow guests to join a queue using information such as group name, group size, VIP or ticket status, and optional mobile phone number.
Estimated wait times are estimates only and are not guaranteed. Actual wait times may change due to crowd size, weather, staffing, attraction flow, operational delays, guest behavior, or other conditions.
Guests are responsible for monitoring their queue status and arriving at the entrance when called.
If your group does not arrive within the required arrival window, we may send a reminder, remove your group from the entrance queue, return your group to the end of the line, or cancel your queue entry.
Virtual Queue participation does not guarantee immediate entry or override posted attraction rules, ticket requirements, safety procedures, or staff instructions.
SMS / Text Messaging Terms
If you choose to enter your mobile phone number into our Virtual Queue system or another communication form, you consent to receive text messages from Hellscream/Fear Complex Haunted House(s), HellScream Haunted House, The Fear Complex, or related attraction services.
Messages may include:
- Virtual Queue confirmation
- Estimated wait time updates
- Notifications that your group is ready to enter
- Reminder or no-show warning messages
- Queue status updates
- Customer service responses
- Important event-related notices
Message frequency varies based on your visit, queue activity, and interaction with our services. Guests typically receive a small number of messages per queue entry.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. After opting out, you may no longer receive text updates related to your queue status.
For help, reply HELP or contact us using the information listed on our website.
Providing a mobile phone number is optional for Virtual Queue participation unless otherwise stated. If you do not provide a mobile phone number, you may need to monitor queue displays or follow staff instructions to know when your group is called.
We are not responsible for delayed, blocked, undelivered, or failed text messages caused by mobile carriers, incorrect phone numbers, device issues, network problems, third-party service interruptions, or other factors outside our control.
Email Communications
If you purchase tickets online, contact us, or provide your email address, we may send you ticket confirmations, event information, customer support messages, operational updates, and occasional promotional emails.
You may unsubscribe from promotional emails when an unsubscribe option is available or by contacting us directly.
Transactional or ticket-related emails may still be sent when necessary to complete a purchase, provide event information, or respond to your request.
Privacy
Your use of our websites and services is also governed by our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how we protect it, and how we handle mobile phone numbers, email addresses, and SMS opt-in information.
We do not sell, rent, trade, or share mobile phone numbers or SMS opt-in information with third parties for their marketing or promotional purposes.
Website Content
All content on our websites, including text, graphics, logos, images, videos, software, layouts, designs, and other materials, is owned by us or used with permission.
You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without written permission.
Third-Party Services and Links
Our websites and services may link to or use third-party providers for ticketing, payment processing, email delivery, SMS messaging, analytics, maps, social media, or other services.
We are not responsible for the content, policies, practices, availability, or performance of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
User-Submitted Information
If you submit information through our websites, Virtual Queue, contact forms, messaging systems, or other services, you agree that the information you provide is accurate and that you have the right to provide it.
You agree not to submit false, abusive, unlawful, threatening, harassing, obscene, fraudulent, or harmful content.
We may remove, ignore, block, or report messages or submissions that violate these Terms or create a safety, security, legal, or operational concern.
Service Availability
We try to keep our websites, Virtual Queue, ticketing, messaging, and other services available and working properly. However, we do not guarantee uninterrupted or error-free operation.
Services may be unavailable, delayed, modified, or interrupted due to maintenance, technical issues, internet problems, weather, power outages, third-party provider issues, operational needs, or other circumstances.
We may modify, suspend, or discontinue any website feature, service, event, queue system, communication channel, or attraction operation at any time.
No Guarantee of Results
Information on our websites, including schedules, wait times, availability, prices, attraction descriptions, and event details, is provided for convenience and may change.
We make reasonable efforts to keep information accurate, but we do not guarantee that all information will always be current, complete, or error-free.
Limitation of Liability
To the fullest extent permitted by law, Hellscream/Fear Complex Haunted House(s), HellScream Haunted House, The Fear Complex, owners, employees, contractors, affiliates, service providers, and related parties are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our websites, services, communications, ticketing, virtual queue, or attendance at our attractions.
This includes, but is not limited to, delays, missed queue notifications, missed entry times, website errors, service interruptions, third-party failures, lost profits, lost data, or inability to use our services.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Hellscream/Fear Complex Haunted House(s), HellScream Haunted House, The Fear Complex, owners, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our websites or services, violation of these Terms, violation of attraction rules, or violation of any law or rights of another person.
Changes to These Terms
We may update these Terms and Conditions from time to time.
Updates will be posted on this page with a revised effective date. Your continued use of our websites, services, Virtual Queue, ticketing, communications, or attractions after updates are posted means you accept the updated Terms.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Hellscream/Fear Complex Haunted House(s)
hellscreamhaunt.com / thefearcomplex.org
events@hellscreamhaunt.com
719-666-9463