PRIVACY POLICY

HellscreamHaunt.com Privacy Policy

Effective Date: 14May2026

Hellscream Haunted House respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, purchase tickets, join our virtual queue, contact us, sign up for updates, or otherwise interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information when you voluntarily provide it to us, including when you purchase tickets, join a virtual queue, sign up for updates, contact us, respond to a survey or promotion, or use certain features on our website.

Information we may collect includes:

- Name
- Email address
- Mobile phone number
- Ticket purchase information
- Group name and group size for virtual queue use
- VIP or ticket status
- Messages, questions, or requests you send to us
- Basic website usage information, such as browser type, device type, pages visited, and general site activity

We do not knowingly collect personal information from children under 13.

When We Collect Information

We collect information when you:

- Purchase tickets online
- Enter information on our website
- Join our virtual queue
- Provide your phone number for text updates
- Subscribe to email updates
- Contact us by email, phone, form, chat, or other method
- Participate in promotions, surveys, contests, or other site features

How We Use Your Information

We may use the information we collect to:

- Process ticket purchases
- Send ticket confirmations and event-related updates
- Provide customer support
- Manage virtual queue entries
- Send virtual queue text message updates
- Notify guests when their group is ready to enter
- Send wait time, reminder, or queue status messages
- Respond to questions, requests, or inquiries
- Ask for ratings and reviews of our services
- Send occasional email updates, promotions, or event information
- Improve our website, events, operations, and guest experience
- Administer contests, promotions, surveys, or other site features

SMS / Text Messaging

If you choose to enter your mobile phone number into our Virtual Queue system or another communication form, you consent to receive text messages from Hellscream Haunted House related to your visit, queue status, or customer service request.

Text messages may include:

- Confirmation that your group joined the virtual queue
- Estimated wait time updates
- Notifications that your group is ready to enter
- Reminder or no-show warning messages
- Queue status updates
- Customer service responses
- Important event-related notices

Message frequency varies based on your visit, queue activity, and interaction with our services. Guests typically receive a small number of messages per virtual queue entry.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After opting out, you may no longer receive virtual queue text updates. You may still participate in the virtual queue without text messaging when that option is available.

For help, reply HELP or contact us using the information listed below.

Mobile Number Privacy / Non-Sharing Statement

We do not sell, rent, trade, or share mobile phone numbers or SMS opt-in information with third parties for their marketing or promotional purposes.

Mobile phone numbers collected for text messaging are used only for operational communications related to our services, such as virtual queue updates, event-related notices, and customer support.

Email Communications

If you purchase tickets online, sign up for updates, or provide your email address, we may use your email address to send ticket confirmations, event updates, guest information, customer support messages, and occasional promotional emails.

We do not sell, rent, or trade email addresses to third parties.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email, when available, or by contacting us directly at events@hellscreamhaunt.com.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect.

Your personal information is accessible only to a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

When sensitive information is submitted through our website, we use reasonable security measures such as Secure Socket Layer (SSL) technology when available.

No website, payment system, or communication method is completely secure, and we cannot guarantee absolute security.

Payment Information

Online ticket purchases may be processed by third-party payment processors or ticketing providers.

We do not store full credit card numbers on our own servers unless specifically stated by the payment provider. Payment information is processed according to the policies and security practices of the applicable payment processor.

All payment transactions are processed through a gateway provider and are not stored or processed directly on our servers.

Cookies

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can turn off cookies through your browser settings. Each browser is different, so please review your browser’s Help Menu to learn how to modify your cookie settings.

If you turn cookies off, some website features may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties for their own marketing purposes.

This does not include trusted website hosting partners, ticketing providers, payment processors, email delivery services, SMS messaging providers, analytics providers, or other parties who assist us in operating our website, conducting our business, serving our guests, or providing services to us, so long as those parties are authorized to use the information only as needed to provide services to us.

We may also release information when appropriate to comply with the law, enforce our site policies, protect our rights, property, or safety, or protect the rights, property, or safety of others.

Non-personally identifiable visitor information may be used for website analytics, advertising, marketing, or operational purposes.

Third-Party Links

Our website may include links to third-party websites or services, including ticketing providers, payment processors, social media platforms, maps, or other services.

We are not responsible for the content, privacy policies, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Google

Google’s advertising requirements are summarized by Google’s Advertising Principles, which are designed to provide a positive experience for users.

We have not enabled Google Ads on our site, but we may do so in the future.

Children’s Privacy / COPPA

We do not specifically market to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:

We will notify affected users via in-site notification or other reasonable method within 7 business days after we determine that notice is required.

We also agree to the Individual Redress Principle, which requires that individuals have the right to pursue legally enforceable rights against data collectors and processors who fail to adhere to applicable law.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop receiving emails, and provides penalties for violations.

We collect your email address in order to:

- Send information
- Respond to inquiries, requests, or questions
- Send ticket confirmations and event-related information
- Send occasional updates, promotions, or event announcements

To be in accordance with CAN-SPAM, we agree to:

- Not use false or misleading subjects or email addresses
- Identify promotional messages as advertisements when required
- Include the physical address of our business or site headquarters
- Monitor third-party email marketing services for compliance, if one is used
- Honor opt-out and unsubscribe requests promptly
- Allow users to unsubscribe by using the link at the bottom of marketing emails, when available

If at any time you would like to unsubscribe from receiving future emails, you can email us at events@hellscreamhaunt.com and we will promptly remove you from promotional correspondence.

Data Retention

We retain personal information only as long as reasonably necessary for business, operational, legal, accounting, customer service, ticketing, security, or reporting purposes.

Virtual queue and SMS information may be retained for operational records, troubleshooting, reporting, compliance, and guest service needs.

Your Choices

You may contact us to request that we update, correct, or delete your personal information when legally and operationally possible.

You may opt out of SMS messages by replying STOP.

You may opt out of promotional emails by using the unsubscribe link included in the email, when available, or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below:

Hellscream Haunted House
3021 N Hancock Ave
Colorado Springs, Colorado 80907

Phone: (719) 666-9463
Email: events@hellscreamhaunt.com
Website: https://www.hellscreamhaunt.com