Privacy Policy

Effective date: September 12, 2026

HellScream Haunted House respects your privacy. This policy explains how we collect, use, protect, and share information when you visit our website, purchase tickets, join a virtual queue, contact us, sign up for updates, or otherwise interact with our services.

Information We Collect

We may collect information that you voluntarily provide, including your name, email address, mobile phone number, ticket purchase information, group name and size, VIP or ticket status, and messages or requests you send us. We may also collect basic usage information such as browser type, device type, pages visited, referral information, and general site activity.

We do not knowingly collect personal information from children under 13.

How We Use Information

  • Process purchases and provide ticket confirmations.
  • Manage virtual queue entries and send operational text updates.
  • Provide customer support and respond to inquiries.
  • Send event information and occasional promotional communications where permitted.
  • Operate, secure, analyze, and improve our website, events, and guest experience.
  • Administer promotions, surveys, contests, and other site features.

SMS and Virtual Queue Messaging

If you provide a mobile number for the virtual queue or another communication feature, you consent to receive operational messages related to your visit, including confirmations, estimated wait times, entrance notifications, reminders, no-show warnings, status updates, and customer-service responses. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out and HELP for assistance. Opting out may prevent you from receiving virtual queue updates. We do not sell, rent, trade, or share mobile numbers or SMS opt-in information with third parties for their marketing or promotional purposes.

Email Communications

We may use your email address for confirmations, event updates, support, and occasional promotional messages. We do not sell, rent, or trade email addresses. You may unsubscribe using an available unsubscribe link or by contacting us.

Cookies and Analytics

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies that are necessary for site operation, ticket checkout, shopping-cart functions, security, preferences, audience measurement, analytics, and advertising performance. Providers may include WordPress services, our ticketing and payment providers, Google services, Meta services, and other tools used to operate and measure the site.

You may be able to manage nonessential cookies through a consent tool or your browser settings. Blocking some technologies may cause portions of the website or checkout process to function incorrectly.

Payment Information

Online purchases are processed by third-party ticketing and payment providers. HellScream does not directly store full payment-card numbers on its own website servers. Those providers process information according to their own terms and privacy practices.

Service Providers and Disclosure

We may share information with trusted providers that help us host the website, process tickets and payments, deliver email or SMS messages, provide analytics or advertising services, prevent fraud, support customers, and operate our events. They may use information only as permitted for those services. We may also disclose information when required by law or when reasonably necessary to protect rights, property, safety, or site operations.

Security and Retention

We use reasonable administrative, technical, and physical safeguards. No website, payment system, or communication method is completely secure. We retain information only as long as reasonably necessary for operational, legal, accounting, security, reporting, troubleshooting, and customer-service purposes.

Your Choices

  • Reply STOP to opt out of SMS messages.
  • Use an unsubscribe link or contact us to opt out of promotional email.
  • Contact us to request correction or deletion of personal information when legally and operationally possible.

Third-Party Links

Our website links to services we do not control, including ticketing, payment, map, and social-media services. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

HellScream Haunted House
3021 N Hancock Ave
Colorado Springs, CO 80907
Phone: 1(719)666-9463
Email: events@hellscreamhaunt.com